The Carlton Center LLC (“The Carlton Center,” “we,” “us,” or “our”) operates the https://www.thecarltoncenter.com website and related services (collectively, the “Service”).

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, use our services, communicate with us, or otherwise interact with The Carlton Center LLC.

By using our Service, you acknowledge the collection and use of information as described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Name;
• Email address;
• Telephone or mobile phone number;
• Mailing or business address;
• Company or organization information;
• Information submitted through contact forms, applications, reservations, inquiries, or other forms;
• Communications you send to us, including email, telephone, and SMS/text messages; and
• Other information you voluntarily provide in connection with our services.

We use this information to provide and improve our services, communicate with you, respond to inquiries, process requests, administer customer relationships, provide account or service-related information, and perform other legitimate business activities.

SMS and Text Messaging

If you provide your mobile telephone number and consent to receive SMS or text messages from The Carlton Center LLC, we may use your number to communicate with you regarding your inquiries, account, services, reservations, appointments, transactions, customer support requests, notifications, or other communications for which you have provided consent.

Where applicable, we may also send promotional or marketing text messages if you have separately consented to receive such communications.

SMS consent is not a condition of purchasing any goods or services.

Message frequency may vary depending on your interactions with us and the services you use. Message and data rates may apply according to your mobile carrier and service plan.

You may opt out of receiving SMS messages at any time by replying STOP to a message from us. After submitting an opt-out request, you may receive a final confirmation message indicating that you have been unsubscribed.

For assistance with SMS communications, reply HELP or contact us using the information provided in the Contact Us section below.

We may use telecommunications providers, messaging platforms, software providers, and other service providers as necessary to deliver SMS communications on our behalf.

We do not sell, rent, or share your mobile telephone number or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.

Mobile opt-in information, SMS consent records, and text messaging originator data will not be shared with third parties or affiliates for marketing or promotional purposes. This restriction does not prevent us from sharing information with vendors and service providers that assist us in operating our messaging services, provided that such information is used only to provide services on our behalf and is handled in accordance with applicable confidentiality and privacy requirements.

Wireless carriers are not liable for delayed or undelivered messages.

How We Use Your Information

We may use information collected through our Service to:

• Provide, operate, maintain, and improve our services;
• Respond to questions, inquiries, and customer service requests;
• Communicate regarding services, accounts, transactions, reservations, or other business matters;
• Send email, telephone, or SMS communications where permitted;
• Process applications, requests, or transactions;
• Maintain customer and business records;
• Prevent fraud, abuse, or security incidents;
• Analyze how our website and services are used;
• Comply with legal, regulatory, and contractual obligations; and
• Protect the rights, property, and safety of The Carlton Center LLC, our customers, and others.

Log Data

Whenever you visit our Service, we may collect information that your browser or device sends to us, commonly referred to as “Log Data.”

Log Data may include information such as:

• Internet Protocol (“IP”) address;
• Browser type and version;
• Device information;
• Pages of our Service that you visit;
• Date and time of your visit;
• Time spent on particular pages;
• Referring or exit pages; and
• Other diagnostic or usage statistics.

We may use this information to operate, secure, analyze, and improve our Service.

Cookies

Cookies are small data files that websites may place on your device. Our website may use cookies and similar technologies to operate the Service, remember preferences, understand how visitors use our website, and improve our services.

You may configure your browser to refuse cookies or notify you when a cookie is being sent. If you disable cookies, certain portions or features of the Service may not function properly.

Service Providers

We may employ or engage third-party companies and individuals to assist us with operating our business and providing the Service, including providers that:

• Host or maintain our website or systems;
• Provide communications, telecommunications, email, or SMS services;
• Process payments or transactions;
• Provide customer relationship management or business software;
• Perform analytics;
• Provide security or fraud-prevention services; or
• Perform other services on our behalf.

These service providers may have access to personal information only to the extent necessary to perform services for us. They are not authorized to use personal information for unrelated purposes.

Notwithstanding the foregoing, SMS opt-in information and consent will not be sold or shared with third parties or affiliates for their marketing or promotional purposes.

Disclosure of Information

We may disclose personal information when reasonably necessary:

• To service providers performing services on our behalf;
• To comply with applicable laws, regulations, court orders, subpoenas, or legal processes;
• To protect or enforce our legal rights;
• To investigate fraud, security incidents, or misuse of our Service;
• To protect the safety of our customers, employees, users, or the public; or
• In connection with a merger, acquisition, financing, sale of assets, restructuring, or other business transaction.

We do not sell personal information for monetary compensation.

Data Security

We value your trust in providing us with personal information and use commercially reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission, internet communication, or electronic storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or maintained by us.

Data Retention

We may retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business operations.

We may retain SMS consent and opt-out records as reasonably necessary to document compliance with applicable messaging requirements and honor communication preferences.

Links to Other Websites

Our Service may contain links to third-party websites or services.

If you click a third-party link, you will be directed to a website or service that is not operated or controlled by The Carlton Center LLC. We encourage you to review the privacy policies of any third-party websites you visit.

We have no control over and assume no responsibility for the content, privacy policies, security, or practices of third-party websites or services.

Children’s Privacy

Our Services are not directed toward children under the age of 13.

We do not knowingly collect personally identifiable information from children under 13. If we discover that a child under the age of 13 has provided us with personal information, we will take reasonable steps to delete that information.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us.

Your Communication Choices

You may request that we stop sending certain communications at any time.

For promotional email communications, you may use the unsubscribe mechanism contained in the communication where available.

For SMS/text communications, reply STOP to opt out.

Transactional, administrative, security, or legally required communications may still be sent when necessary to provide services or administer an existing relationship.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or legal requirements.

Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically.

Unless otherwise required by applicable law, changes become effective when the revised Privacy Policy is posted.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:

The Carlton Center LLC
Website: https://www.thecarltoncenter.com

You may also contact us through the contact methods provided on our website.